Oh, hey friend!
We would love to hear from you.
Our studio in the Northrup King Building is open by appointment and for online order pick up on Thursdays between 11 AM and 1 PM. You can read more about this offering in our FAQs listed below.
Interested in custom gifts? Check out our Business Page for more information.
Frequently asked questions
When will my gift arrive?+-
Please allow 2-4 business days for processing before your gift ships. You can expect your M&P gift to arrive within 2-3 business days of the ship date.
Do you offer corporate gifting services or volume gifting?+-
Absolutely! Minny & Paul works one-on-one with businesses to design and develop gifts that will leave a lasting impression on your clients and colleagues. For more information check out our Business Gifting page or get in touch with us at email@example.com
Do you ship internationally?+-
We unfortunately do not ship internationally at this time.
Do you offer local pickup?+-
Yes! For local customers to the Twin Cities, you can select to pick up your order from our studio space. We are open for pick up Thursdays 11am-1pm. Order must be placed by Wednesday at midnight for the following Thursday fulfillment. We are located at Studio 247 in the Northrup King Building. Pick up details will be emailed when you select Local Pick Up. Your order will be on a red shelf directly outside of our studio with your name on it. No contact needed - simply grab and go! A team member will be present for security and to provide assistance if needed.
What is your order cutoff for the studio pickup?+-
Orders must be placed by midnight on Wednesday to be ready for pick up that Thursday. Any orders placed after that will be available the following Thursday. You will receive an automated email once your order is being processed by our studio staff so you know it will be ready for pick up.
Can I leverage your studio pickup for large orders?+-
Of course! Orders of 12 or fewer gifts will be available for studio pick up that Thursday, so long as the order is placed before the weekly cutoff (Wednesday by midnight). Orders with more than 12 units are subject to a 1-week minimum turnaround. A team member will contact you via email or phone should your order need additional time for processing.
What if I miss my pickup window?+-
We will safely store your order and put it back out on the shelf the following week during the pick up window.
Can I send gifts to multiple addresses in the same order?+-
Absolutely! Our Multi Ship tool at checkout makes it easy to send multiple gifts to various addresses. If you have any questions you can always email us at firstname.lastname@example.org
How do I redeem my giftcard?+-
As the gift card recipient you will have received by email a unique code. You will then enter this code at checkout into ‘gift or discount code’ to subtract the gift card value from their order total.
Where can I find your gifts in real life?+-
We have a studio space in the Northrup King Building in Studio 247. We are available by appointment and occasionally host pop-ups in our space.
You can subscribe to our newsletter on the bottom of our homepage and stay updated on product launches, special offers, and events.
What if our recipient has an allergy or another concern?+-
Please tell us if you know of an allergy or have any other concerns in the Special Instructions section when you are checking out, or via email with your order. We will do our best to accommodate.
Please note that while we have taken the time to test and experience all of the products featured in every Minny & Paul, we cannot be held responsible for any issue the consumer may have with any given product, including but not limited to, allergic reactions or food-borne illness.
What happens to a delivery when the recipient isn't there to recieve it?+-
If the recipient is unavailable to receive their delivery, the gift set will be left at the delivery location. Minny & Paul cannot be held liable for theft or damage of the gift, if the intended recipient is unavailable to receive their delivery.
What is your return policy?+-
All sales are final.
What is your COVID safety policy?+-
The safety of our team and our customers is extremely important to us. Our team is diligently following all safety recommendations and requirements outlined by the Minnesota Department of Health and CDC. Our Pack Team members wear masks at all times while in our studio, plus practice frequent hand washing and sanitizing throughout their shift. Any team member that experiences symptoms related to COVID-19 is required to stay home and receive a negative test before returning to work. According to the CDC FAQ page, it is extremely unlikely that you could become infected with COVID-19 from mail deliveries, though rest assured that we are taking every precaution possible regardless.